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Now stocking the All Game Terrain line of landscape materials for basing and terrain.
Now stocking the All Game Terrain line of landscape materials for basing and terrain.

Shipping & Returns

General

LITKO Game Accessories offers the industry's largest selection of game accessory products... over 8000 to choose from. We're able to offer this selection by making your order ON DEMAND. Please allow up to 1 week for us to prep your order and get it shipped out to you.

We ship to all 50 United States and other countries abroad. Orders currently take about 5-7 days to process and leave our shop. Custom orders can take up to an additional 2-3 days. U.S. Customers that use Priority Mail can usually expect their package to be delivered in under 2 weeks.

 

Free Shipping to the United States and Canada (some exceptions apply)

UNITED STATES

We ship most packages via FedEx to all 50 United States free of charge for purchases over $100. If your order qualifies, you will see a free shipping option.

CANADA

We ship most packages via FedEx to all of southern Canada free of charge for purchases over $100. If your order qualifies, you will see a free shipping option.

Unfortunately we are unable to ship free of charge to the three Northern Territories (Yukon, Northwest Territories, and Nunavut). Orders over $100 USD do qualify for a reduced rate for our friends in the north.

Domestic (USA) Shipping Options

  • Our Best Way ($7 flat rate for light parcels, typically delivered via 1st Class Mail)
  • Free shipping over $100 for consumers and retailers (Our best way).
  • FedEx Express 2-Day for $10.00
  • USPS Priority Mail (3 to 4 days typical delivery time)*
  • UPS Ground (5 days typical delivery time)
  • UPS 2nd Day Air

*NEW* Express and other 2-day shipping options have an 11 A.M. Central Time (Chicago) order cutoff (Monday through Friday). Otherwise add 1 business day to the expected shipping time. Note: Priority Mail is not considered an express service because it does not have a guaranteed delivery date.

International Shipping Options

FedEx is our preferred carrier for shipping parcels abroad due to long delays  using other carriers. Services include:

  • FedEx International Economy
  • FedEx International Priority

International customers are responsible for applicable duties, taxes and fees (with the exception of Canadian customers... duties, taxes and fees are prepaid for Canadian customers).

If you have any trouble selecting your shipping method using our online store or if you have any concerns about your package getting delivered properly, don't hesitate to contact us.

Other Notes

Dual Addressing

Please only include a single shipping address on your order. The most common way a customer will 'dual address' their order is by including both a street address and a PO Box. For example:

John Smith
123 Main St
PO Box 456
Anywhere, IN, 12345

Orders with a PO Box will be shipped by appropriate carrier regardless of what the customer has selected for a preferred carrier. See USPS publication 28, Sec. 215.

FedEx and UPS do not deliver to PO Boxes.

LITKO will do it's best to get your parcel to you in the timeframe you have selected.

Returns

We stand behind the quality of our products. If for some reason you are not satisfied with your purchase, please contact us within 90 days for a full refund of the purchase price of the product**.

Please use our contact page if you need to return an item. Please include a description of why you need to return the item (defect, incorrect item, wrong item ordered, etc).

Returns MUST HAVE an RMA (return merchandise authorization) number assigned by one of our representatives. Returns without an RMA will be subject to a 20% restocking fee.

* Extremely small parcels may ship via USPS First Class mail, at our option. The speed and quality of service is the same.

**Does not apply to custom items or shipping costs.

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Updated October 19th, 2021 (re: International shipping options)

Updated October 8th, 2021 (re: Northern Canada exclusion from free shipping)

Updated Aug 26th, 2019 (re: Returns without an RMA)

Updated July 19th, 2019 (re: Dual addressing, re: Lead time)

Updated January 14th, 2018 (re: Express order cutoff times)