Refund policy

Our guarantee

We stand behind what we make. If you're not happy with a purchase, contact us within 90 days and we'll refund the price of the product.

How to return an item

Use our contact page and tell us why you're returning it (defect, wrong item sent, wrong item ordered, etc.). We'll give you an RMA (return merchandise authorization) number. Please write it on the package. Returns sent without an RMA number are charged a 20% restocking fee.

Custom items

Custom items, including custom tokens, are made to your design. We can't take them back or refund them if you change your mind or find a mistake in the design you approved. Before we make your order we show you a proof. Please check the spelling, layout, size and colors carefully, because we make exactly what you approve.
If we get it wrong, we'll remake the item or refund it. That means the item doesn't match the proof you approved, or it arrives damaged or defective. Contact us within 90 days.

Shipping

Shipping costs are not refundable, unless the mistake was ours. If the mistake was ours and we refund the item, we refund your shipping too. If we remake it instead, we ship the replacement at no charge.